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TERMS & CONDITIONS
Please read these terms and conditions carefully before using our luxury car rental services.
Last Updated: January 1, 2024
By renting a vehicle from BIGZ Luxury Car Hire, you agree to be bound by these terms and conditions. These terms constitute a legally binding agreement between you and BIGZ Luxury Car Hire LLC.
1Rental Agreement
- All rentals are subject to availability and confirmation by BIGZ Luxury Car Hire.
- A valid UAE or international driving license is required for all drivers.
- Minimum age requirement is 21 years for economy vehicles and 25 years for luxury and sports cars.
- A security deposit is required for all rentals, which may be held on credit card or cash.
- Rental period begins and ends at the times specified in the rental agreement.
2Insurance & Liability
- Comprehensive insurance coverage is included with all rentals.
- Excess liability varies by vehicle category and driver experience.
- Third-party liability coverage is mandatory and included.
- Personal accident insurance is available as an optional upgrade.
- Any damages not covered by insurance are the responsibility of the renter.
3Vehicle Usage
- Vehicles must be used in accordance with UAE traffic laws and regulations.
- Off-road driving is strictly prohibited unless specified for certain vehicle categories.
- Smoking is not permitted in any vehicle.
- Vehicles cannot be used for racing, rallying, or competitive driving.
- Maximum number of passengers as specified by vehicle capacity must not be exceeded.
4Payment Terms
- Full payment is required before vehicle delivery unless otherwise agreed.
- Accepted payment methods include cash, credit cards, and bank transfers.
- All prices are quoted in UAE Dirhams (AED) and include VAT.
- Additional charges may apply for delivery, collection, and optional extras.
- Refunds for cancelled bookings are subject to our cancellation policy.
5Cancellation Policy
- Cancellations made 48+ hours before rental start time: Full refund.
- Cancellations made 24-48 hours before: 50% refund of rental fee.
- Cancellations made less than 24 hours before: No refund.
- No-shows will be charged the full rental amount.
- Force majeure events may qualify for full refund at management discretion.
6Security Deposit
- Security deposits are required for all vehicle categories.
- Deposit amounts vary based on vehicle value and rental duration.
- Deposits are refunded within 7-14 business days after vehicle return.
- Any fines, damages, or additional charges will be deducted from the deposit.
- Deposits may be held longer pending resolution of traffic violations.
Questions About Our Terms?
If you have any questions about these terms and conditions, please don't hesitate to contact us.